Behind the Scenes of a Successful HHT: From BC to Ottawa
Our team helps with many HHTs each year, and each one is a little different from the rest. In one case this year, Colin and Chris first spoke with the relocating members in March after they were referred by a past relocation client. At that stage they were not familiar with Ottawa Relocations and were still interviewing Realtors who are registered with BGRS. They arranged a video call where Chris and Colin learned more about the plans and priorities for their move from BC to Ontario. Like many members who are reposted, there was a home to sell before they could confidently purchase a home in Ottawa. For a different twist, these members were also expecting an(other) addition to their family in the spring PLUS 1 member was scheduled for service at sea for the next several weeks. Needless to say, subsequent communication was a little spotty! Time can often pass while members await their official COS or for their current home to be sold. Here, Colin was not certain when the HHT would be scheduled and was even still waiting for confirmation that the team would be needed. In the meantime, he created a custom search portal to track home sales in Ottawa, continued to send market updates, and kept checking in on how things were coming along with the home sale preparation.
At long last, messages were exchanged! The house was listed on MLS in May, then sold in June! Somewhere in there a beautiful baby was born. Plans were made for an HHT at the end of June. Since all of the systems and parameters were already in place, it was easy for Colin to quickly kick the search into high gear. Finally, over 3 months after their first zoom call, all parties were boots on the ground in Ottawa and ready for a week filled with home viewings, school ratings, neighbourhood reports, and lots of phone calls. New baby certainly got to see lots of Ottawa in between feedings and naps!
To keep things moving, Colin scheduled every one of their top listings choices for Day 1, with a couple of late additions + some 2nd viewings on Day 2. After months of planning and updates, everything came together nicely (and quickly). By Day 3 a great deal had been negotiated & accepted, home inspections were booked & executed (Colin always has a couple of BGRS inspectors on standby during an HHT), and I think there was even time for some sightseeing. Maybe just some downtime at the hotel…. Either way, another happy ending to an HHT.
As we know, reposting letters can come at different times of the year. They can be requested, or they can be unexpected. Some of our house hunting trips come together only a few days after our initial contact with our new clients. However they happen, trust is always a key component to a successful HHT. It is challenging to by a home in the best of situations, and CAF members are required to work with a Realtor who they have likely never met. They need to feel that when they arrive in Ottawa, they can trust that the information they receive is current and insightful to meet their requirements and be confident that the details have been taken care of. The team at Ottawa Relocations is experienced, focused, and determined to make every HHT a huge success for every single military relocation. Just ask their past clients!
Our team has just invested in a moving concierge program that will be a game changer for our clients. This new platform will assist our clients with everything from changing addresses, transferring home services, updating identification, and getting helpful advice. This can include anything from setting up short term Airbnb accommodations to organizing moving company quotes. Each client will have a dedicated concierge agent. We are completely committed to the client experience. We hope this new service will bring value to our clients and make the transition into the new home as easy as possible.
